These terms and conditions apply to your relationship with Hidden Journeys (“we,” “us,” “our”). Our ground operators also have terms and conditions that will be provided upon receipt of any itineraries or engagement with them. It is the client (“you,” “your,”) responsibility to read and understand all terms and conditions.

Agency: Hidden Journeys is an independent affiliate of Vision Travel and a proud member of Virtuoso®. As a travel consulting service, we liaise with suppliers (in-country ground operators, hotels, cruise lines, hotel booking agents, tour operators) to provide our clients with the best service and options possible. As such, while the client works directly with us, any deposits or final payments are rendered to the supplier directly, unless alternate arrangements are necessary or have been made in advance. Hidden Journeys does not operate, control, or otherwise provide the services of the above-mentioned travel suppliers. Hence, the client agrees that Hidden Journeys acts only as the agent for the client in acquiring transportation, hotel accommodations, sightseeing and other privileges or services for the client benefit. This is on the express condition that Hidden Journeys shall not be responsible for any loss, accident, injury, delay, defect, omission, or irregularity which may occur or be occasioned, whether by reason of any act, negligence or default of any company or person engaged in or responsible for carrying out any of the arrangements.

Force Majeure: There are some circumstances that are beyond our control. Hidden Journeys is not responsible for costs incurred due to disruptive events beyond our control, including but not limited to weather, terrorism, acts of God, war or threat of war declared or undeclared, sabotage, insurrection, strikes, civil disobedience, floods, fire, wind, sickness, quarantine, pandemics, defects in machinery or vehicles, delay, wildlife, or other untoward occurrences.

Travel Health and Safety: It is the client’s responsibility to understand the health and safety aspect of travelling. Please consult with your health care provider, travel health clinic, and/or doctor if you have questions regarding your health or medical ability to travel. Any vaccines or other health requirements needed in order to travel must be obtained by the client at their own cost. Hidden Journeys is not liable for any costs incurred due to lack of vaccines or poor health

At Destination: Canadians enjoy a standing of living which among the highest in the world. In other countries, the uninterrupted supply of water and electricity, local health conditions, levels of security and standards of food and beverages may differ from those enjoyed at home. In tropical climates, insects enjoy deluxe hotels as much as budget properties. Illness or inconvenience resulting from the services provided or omitted at the destination are
outside the control of Hidden Journeys. Hidden Journeys is not responsible for the behavior or conduct of guests/groups who may be at your hotel/resort. Local governments regulate certain services and facilities may be withdrawn by the local governments which are beyond the control of Hidden Journeys. Hidden Journeys is not responsible for the withdrawal of any services and facilities for this reason

On the date indicated below, I ______________________ requested that Kim Paterson and Hidden Journeys, an independent contractor (“IC”) with Vision Travel DT Ontario-West Inc., make one or more travel bookings on my behalf, as well as on behalf of my family. Vision Travel DT Ontario-West Inc., its officers, directors, employees, agents, servants, and contractors, including the IC, are hereinafter called the “Agency”.

As the worldwide COVID-19 coronavirus pandemic remains ongoing at this time, I acknowledge that for this reason, and other reasons not reasonably foreseeable at this time, these travel plans may be interrupted or cancelled by the supplier that is providing them, a government entity or other third party over which the Agency has no control. I further acknowledge that the supplier’s own cancellation, rebooking and refund policies, subject to any applicable law that is now or may later be in effect, will govern my rights and remedies, including my right to receive a refund, in such an event. Moreover, I understand that should I elect to purchase travel insurance, the terms of the individual policy I have chosen will dictate whether, and to what extent, coverage for any financial loss may exist under the circumstances. By signing below, I hereby agree to hold the Agency harmless and release it from any and all liability for any damages, including but not limited to monetary losses, I may incur as a result of such interruption or cancellation of these travel plans.

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Service Fees: Hidden Journeys offers personal travel planning services. As such, we charge a professional, non-refundable planning fee per trip. Typically, we discuss this fee in our initial complimentary consultation; any changes in trip parameters may necessitate an additional or alternate fee. This fee is collected prior to working on your itinerary and is not part of the cost of your reservations. The fee is per trip, is not refundable if you cancel your trip and is not transferrable to future travel plans. If your destination changes, a new fee will be charged.

Payments: A deposit will be required to confirm details of the trip. Final payment is typically required 90-120 days before departure, but you will be advised of the dates by your advisor. Hidden Journeys reserves the right to cancel your booking if not paid in full by the due date.

Refusal of Booking: Hidden Journeys reserves the right to refuse any booking and decline services to a client at any time.

Changes and Cancellations: All changes and/or cancellation to an itinerary must be made in writing. Any changes to a booking made past the final payment will incur fees. Hidden Journeys professional fees are non refundable andare in addition to any of the fees that a supplier may levy. Hidden Journeys strongly recommends the client purchase travel insurance in case of any unforeseen event.

Delivery of travel documents: On confirmation of your trip, you will be provided an itinerary by email. All finaldocuments will be sent via email and/or via an online program. If you would like these to be printed and mailed toyou, they will be sent via Canada Post. If you prefer expedited shipping via FedEx, you will be responsible forshipping costs. Please advise us if you wish someone to sign for the documents when they arrive, otherwise they will ship with no signature required. Please check all documents when you receive them and call us if you have any questions

Supplier Price Breakdowns: When we provide a full, custom planned itinerary that includes a variety of services, including but not limited to, hotels, tours, and transfers, from an in-country supplier or tour operator, we do not provide breakdowns of the services provided. Our suppliers have contracted rates with many of their own suppliersand as such we do not publicise this confidential information.

Prices and Currency Fluctuations: Prices are quoted in the currency of the ground operator, tour operator, airline,cruise line, or hotel and all prices are current at time of quotation. We endeavour to provide an estimated Canadia  Dollar equivalent; however, currency fluctuations occur, and we are not responsible for any increase in price due to these.

All prices are subject to change until booked or ticketed. This includes, but is not limited to, airfare, hotels, cruises, tours, and transportation. Availability is also subject to change until booked or ticketed. Hidden Journeys is not responsible for price changes on behalf of the airline, hotel, cruise line, tour company, or car company, nor are weresponsible for lack of availability at time of booking.

Credit Cards: Hidden Journeys processes deposits and final payments through our host agency, Vision Travel. We accept all major credit cards. By providing Hidden Journeys with your credit card, you are agreeing not to initiate a chargeback or dispute, except in cases of fraud, with your credit card company. Airfare Schedules: Air schedules are subject to change anytime prior to departure. We are not responsible for these changes. Any changes to tickets booked by us in conjunction with Hidden Journeys will be actioned by us and the client will be re-accommodated as best as possible.

Travel Insurance: Travel incurs risk. We strongly encourage our clients to purchase travel insurance. Hidden Journeys works with Manulife as our insurance provider and will provide you with a quote for travel insurance at time of deposit. All questions must be directed to the insurance provider. If you are not willing to purchase travel insurance, we require that you sign a waiver acknowledging you have been informed of your options regarding travel insurance and are declining a policy.

Passports and Visas: All travellers must present proper photo identification such as a passport or other acceptable government-issued document in order to travel. It is your responsibility to understand what documents are acceptable for travelling.

Passports must be valid for six months past the return date to your home country; some countries require a longer time period. It the responsibility of the client to ensure their passport meets the requirements for entry into a foreign country. Hidden Journeys is not responsible for fees incurred as a result of being detained or denied entry. Some countries require application for visas in advance of travel. We are not responsible for any airline tickets or fees incurred as a result of a visa not being approved. Passengers are responsible to ensure that they have all the proper documents for entry.

To ensure that all traveller information is correct, we require that our clients provide us with a copy of the travellers’ passports upon payment of the service fee and prior to booking any international travel. We use passports to book airfare – where names must be spelled as they are on the identification – and to secure cruises, hotels, car rentals, and tours, as many companies require full names for all travellers. We also may need to input the passport issue date or expiration dates. If you refuse to give us a copy of the passport we will not book your itinerary. Hidden Journeys is not responsible for fees incurred as a result of names being misspelled or price changes while waiting for passport information. Hidden Journeys reserves the right to make changes to our terms and conditions at any time. By signing below, you acknowledge and accept Hidden Journeys Terms and Conditions as set out in this document.

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